Common reasons for a Whirlpool Front-load washer not draining, not spinning, or leaving wet loads at the end of the cycle:
Delicate or handwash cycle selected
Extra Low, Low or No Spine option selected
Washing one bulky item
Drain hose kinked or drain clogged
Drain hose more than 96” above the floor
Outlet voltage low
Did you select the delicate or handwash cycle?
Spin speeds can vary by the cycle that is selected. Your washer is designed so that in certain cycles, such as delicate or handwash cycles, the spin speeds are slower. In these cycles, more water is retained in the load at the end of the cycle to keep delicate fabrics from shrinking and wrinkling. Select the appropriate cycle based on the fabric being washed.
Was an Extra Low, Low, or No Spin option selected?
Select the highest spin speed for the fabric being washed. If extra low spin or no spin was selected, the washer may not remove enough water from the load.
Were you washing one bulky item, such as a rug or large blanket?
Consider adding more items to help balance the load during spin. Select drain and spin cycle and restart the washer. Your washer is designed to detect an unbalanced load and automatically lower the spin speed. Unbalanced conditions are more likely to occur with a single, bulky item.
Are excessive suds present?
Use only HE High Efficiency detergent. Using non-HE detergent or more than the manufacturer's recommended amount of detergent can cause excessive suds. The excess suds can cause the washer to run at a reduced spin speed, which will result in very wet loads.
See also: Why HE High Efficiency detergent is required.
Is the drain hose kinked or is the drain clogged?
Make sure the drain hose is not kinked. Straighten the hose for adequate water flow. Remove any blockage from the drainpipe or utility sink. Use the U-shaped drain hose form on the drain hose, and secure the drain hose. See the Installation Instructions for details; find them by entering your model number in the Manual and Literature search below.
Empty pockets before washing.
Small items like coins can travel to the pump and reduce the ability to remove water. Service may be required. Always empty pockets.
Is the end of the drain hose more than 96" (244 cm) above the floor?
The drainpipe (standpipe) height requirements are: 96" (244 cm) maximum and 30" (76.2 cm) minimum. Your washer will not be able to adequately pump the water out of the washer if the drainpipe (standpipe) exceeds 96" (244 cm). In this case, the water may flow back into the washer. See the Installation Instructions for details; find them by entering your model number in the Manual and Literature search below.
Is your outlet voltage low?
Check electrical source or call an electrician.
If you would like to download or view product literature for your appliance, please visit our Manuals and Literature page.