Is there ice stuck on the cutting grid?
If there is ice stuck between the evaporator plate and the cutting grid try the following:
- Ensure the Ice Maker is leveled properly
- Check to make sure the grid harness is completely plugged in
- Run a clean cycle. Mineral build up could be causing the ice to get stuck.
What do you need to clean the ice maker?
You will need to use one 16-ounce (473 mL) bottle of approved ice maker cleaner. We recommend using the Affresh® Ice Machine Cleaner part number 4396808.