Is the Washer Level?
If the washer is not level, water can bounce off the top of the basket or the load. If the washer cabinet leans too far forward, the interior basket may also seem to be shifted forward. Make sure that the two front feet are installed, the washer is level front to back and side to side, and the lock nuts on the feet are tight against the bottom of the cabinet.
CLICK HERE for more information on proper leveling
Were you Washing a Large Load, Oversized Items or Water Resistant Material?
Oversized items, Water Resistant Materials or a large unevenly distributed load can cause water to splash off the top of the load or washer basket.
CLICK HERE for more information on proper loading
Still need help? Call or schedule service.
You may need assistance from a qualified technician. Call 1-866-698-2538 or click below to schedule an appointment.