Is the unit plugged directly into a wall outlet?
If your unit is plugged into an inverter or some other power source (for example, an inverter), the power provided might be enough for the lights and the controls but not the heating source. Plug the unit in a wall outlet and try again.
Is the Control Lock set?
The Control Lock disables the control panel pads to avoid unintended use of the microwave oven.
CLICK HERE for more information on control lock.
Is the Timer in use?
The Timer can be set in minutes and seconds, up to 99 minutes 99 seconds, and counts down the set time.
NOTE: The Timer does not start or stop the microwave oven.
To CANCEL the Timer:
Touch CANCEL while the Timer is active in the display (the time icon is flashing) to cancel the Timer.
Are the controls set correctly for correct power level and time?
CLICK HERE for more information on how to set microwave to a different power level
Refer to Use & Care Guide for control operation instructions.
If you would like to download or view product literature for your appliance, please visit our Manuals and Literature page.
Is the door fully closed?
Remove all packing material from the Microwave. Be sure no packing material is blocking the door lock system.
Place the microwave oven on a flat and level counter, table, shelf, or cart, that will not block the opening or closing of the microwave oven door. Close the door firmly.
NOTE: To avoid unintentional operation of the microwave oven, a cooking function cannot be started if the microwave oven door has been closed for about 5 minutes. The word “door” will appear in the display until the door is opened and closed.
Is the Microwave Heating?
To test if the microwave is heating:
Place one cup (250 mL) of water on the turntable
- Start the microwave oven for 1 minute on the HI setting (100% Power)
If heat rise is detected, the microwave is heating.
Refer to Use & Care guide for detailed control operation instructions.
If you believe your product is in warranty, please contact us at 1-866-698-2538.
If you believe your product is out of warranty, service is not available for your countertop microwave. The cost of replacement parts and labor for a repair are often more than the cost of a new microwave. Use the menu above to shop for a new countertop microwave oven.