Do you have the latest software update?
Updates to software are routinely pushed to your appliance to improve your experience.
Check for software updates periodically:
- Touch the Tools icon , scroll to Wi-Fi, touch Software Updates, follow instructions on the screen.
Are you operating on the 2.4GHz band?
- The App will not operate if you are trying to use the 5 GHz setting on the router.
If you need help with your connected appliance please1-866-333-4591.
Still need help? Call or schedule service.
You may need assistance from a qualified technician. Call 1-866-698-2538 or click below to schedule an appointment.