What is Energy Management?
The "Energy Advisor" feature within app allows you to work with participating energy companies to determine on and off peak energy demand times. So, when energy demand is high, this feature gives you the option of delaying the start of a cycle until energy demand levels are lower. Using this feature may also lower your energy costs.
How does the Energy Management feature work?
Once the appliance registration process has been completed, the "Energy Advisor" feature can be enabled, depending on the plan that you have selected with your participating energy company. If you have a time-of-use rate plan with your energy company, you may be able to utilize this feature to help reduce costs. The "Energy Advisor" will display estimated on-peak and off-peak energy demand periods based on publicly available utility information. For questions regarding your energy plan, please contact your local energy company.
What to do if the Energy Advisor is not displaying information?
If you are enrolled in participating energy plan with a participating energy provider but the "Energy Advisor" is not displaying any information or is not displaying any current information, please follow the steps below.
Information is not displaying
In order for the app to display the energy information, the feature must be turned on. Once this feature is turned on, it will remain on until it is manually turned off.
To turn the Energy Advisor On:
- Click on "Energy" from the Home Screen
- Slide the "Energy Advisor" button to the "On" position
To set up the Energy Report:
- After the "Energy Advisor" has been turned on, click on "Select Electric Company"
- Enter the name of your energy company
- Once your energy company has been set, click on "Select Time of Use Rate Plan"
- Choose the rate plan you want to use
- Click "Save"
NOTE: Not all energy companies provide this information. "Time of Use Plans" will vary from company to company. If the information is still not displaying, after verifying the feature has been turned on and set up, please contact your local energy company. They will be able to inform you if this information is available in your area.
Information is not displaying recent or current data
If the app is not displaying any recent of current energy data, this feature might have been accidentally turned off. Verify that the "Energy Advisor" is turned on. If the feature is turned off, follow the steps above.
What happens during a power outage?
During a power outage, on the app, the appliance will show a status of "Off-Line". Once the power is restored, the appliance will automatically re-connect and resume full functionality.
If you need help with your connected appliance please1-866-333-4591.
Still need help? Call or schedule service.
You may need assistance from a qualified technician. Call 1-866-698-2538 or click below to schedule an appointment.