Check washer inlet hoses and water supply
Check the household faucets to see if the hot and cold water household water supply lines are turned on. Make sure to open both water supply lines completely for proper fill. Verify that there are no kinks in the inlet hoses.
CLICK HERE for more information on the water inlet hoses
Is the drain hose correctly installed?
Check drain hose for proper installation. Use the U-shaped drain hose form on the drain hose and securely attach to drainpipe (standpipe) or tub. Check that only 4.5" (113 mm) of drain hose is in the drainpipe (standpipe). Do not tape over the drain opening.
The drainpipe (standpipe) height requirements minimum is 39" (99 cm).
Make sure the drain hose is not kinked or clogged. Straighten the hose for adequate water flow. Remove any blockage from the drainpipe or utility sink.
CLICK HERE for more information on how to install the drain hose
Water usage will vary
These washers use less water than older traditional washers. Cycles such as Heavy Duty or Bulky Items will fill with more water than the more energy efficient cycles, such as normal. Load size selection will also change the amount of water.
During rinse, most cycles use a spray rinse. However, by using the Fabric Softener option, or the Extra Rinse option, the washer will use a deep fill rinse.
NOTE: Cycles are designed for specific clothing items, and using them other than instructed in the Use and Care Guide may result in less than optimal performance.
Does your washer have a Water Level option?
If your model has the option to choose a water level, you can choose to have a deep water wash, or auto sensing.
If you would like the machine to automatically sense the appropriate water level for the load size and type, turn the Water Level knob to the Auto Sensing setting.
If you would like to add the maximum amount of water to your wash cycle, turn the Water Level knob to the Deep Water Wash setting.
NOTE: Expect longer cycle times due to extended fill times when using the Deep Water Wash option.
Are you using anti-flood devices and controls?
Whirlpool recommends that appliances be directly connected to the water supply for optimum machine performance.
CLICK HERE for more information on using flood safe devices
If you would like to download or view product literature for your appliance, please visit our Manuals and Literature page.
Were you using the Bulky Cycle (available on some models)?
Cycle time may be longer during water fill when using the Bulky Cycle, depending on the load size. The Bulky Cycle uses a series of fills while agitating. It may appear that there is not enough water to wash a bulky load, but the washer will continue to add water while its sensors monitor the load. It could take up to 10-12 minutes to completely fill.
This process also increases cleaning performance. The benefit in agitating while filling results in improved mechanical action for a wide variety of loads. The Bulky Cycle is recommended for a lot of different types of items (jackets, rugs, comforters, etc.), all of which have different optimal water levels for load motion, depending on load size. Executing agitation during fill improves the washer's ability to reach the optimal wash water level. During the Bulky Cycle, fill will occasionally pause in order for the washer to provide additional mechanical action at a variety of water levels.
Still need help? Call or schedule service.
You may need assistance from a qualified technician. Call 1-866-698-2538 or click below to schedule an appointment.