Did you check the washer hoses and water supply?
Check the household faucets to see if the hot and cold water household water supply lines are turned on. Make sure to open both water supply lines completely, for proper fill.
CLICK HERE for more information on your fill hoses
Is the drain hose correctly installed? Is is filling and draining?
Check drain hose for proper installation. Use the U-shaped drain hose form on the drain hose and securely attach to drainpipe (standpipe) or tub. Check that only 4.5" (113 mm) of drain hose is in the drainpipe (standpipe). Do not tape over the drain opening. If the drain hose is too far inside the stand pipe, the washer will siphon out water (fill and drain at the same time).
CLICK HERE for more information on installing your drain hose
Did you leave the lid open?
Some machines will fill with the lid open, while others will not. Some machines will advance into the wash cycle with the lid open, others will not. Some machines will automatically drain if the lid is left open for more than 10 minutes after it fills. All washers will not go into a spin with the lid open. Check your Use & Care Guide for your specific model number to determine how your machine operates.
If you would like to download or view product literature for your appliance, please visit our Manuals and Literature page.
Are you using anti-flood devices and controls?
Whirlpool recommends that appliances be direct connected to the water supply for optimum machine performance.
CLICK HERE for more information on using flood safe devices
Still need help? Call or schedule service.
You may need assistance from a qualified technician. Call 1-866-698-2538 or click below to schedule an appointment.