Are you using High Efficiency (HE) detergent in your washer?
Use of non-HE detergent can cause a film residue, which can result in odor or smell. Always use the detergent manufacture's recommended amount of detergent.
CLICK HERE for more information on the importance of using HE detergent
Have you performed the "Clean Washer" cycle, or has the "Clean Washer" light come on?
Run the Clean Washer cycle every month to maintain washer freshness. This procedure helps keep odors from developing in your washer. The Clean Washer cycle uses higher water volumes in combination with AffreshTM washer cleaner or liquid chlorine bleach to thoroughly clean the inside of the washer.
Unload washer as soon as cycle is complete.
CLICK HERE for more information on the using the "Clean Washer" cycle
affresh® cleaners are available at many retailers. Find one here.
Have you cleaned the dispenser drawer?
The dispenser drawer should be removed and cleaned regularly per directions in your use and care guide.
CLICK HERE for more information on cleaning your dispenser drawer
Do you remove your clothing when the wash cycle is complete?
Always remove your clothing items as soon as possible when the wash cycle is complete. Leaving wet clothing inside the wash basket can lead to mildew, which can cause odors both in the clothing, and in the washer.
Still need help? Call or schedule service.
You may need assistance from a qualified technician. Call 1-866-698-2538 or click below to schedule an appointment.