Are both water valves open?
If no water is detected entering washer after 13 minutes, the washer will go into a drain routine.
When the washer goes into a drain routine, it will sound like it's draining for approximately 8 to 10 minutes, during which time the pump will run continuously. The control will not accept any input during this time. Please wait 10 minutes before trying to perform any functions.
Check the water supply:
Turn on the water. Check the household water supply to see if the hot and cold water faucets are turned on. Make sure to open both faucets completely for proper fill.
NOTE: Both Hot and Cold water must be supplied to the washer.
Is the washer filling and draining?
Check drain hose for proper installation. Use the U-shaped drain hose form on the drain hose and securely attach to drainpipe (standpipe) or tub. Check that only 4.5" (113 mm) of drain hose is in the drainpipe (standpipe). Do not tape over the drain opening.
The drainpipe (standpipe) height requirements are 96" (244 cm) maximum and 39" (99 cm) minimum. Your washer will not be able to adequately pump the water out of the washer if the drainpipe (standpipe) exceeds 96" (244 cm). In this case, the water may flow back into the washer.
Make sure the drain hose is not kinked or clogged. Straighten the hose for adequate water flow. Remove any blockage from the drainpipe of utility sink.
CLICK HERE for more information on drain hose installation.
Still need help? Call or schedule service.
You may need assistance from a qualified technician. Call 1-866-698-2538 or click below to schedule an appointment.