Skip to main content
Icon/Error Created with Sketch.


Product Help | Whirlpool

The washer (or dryer) isn’t online at this time

The washer (or dryer) isn’t online at this time

Alexa is saying “The washer (or dryer) isn’t online at this time ”

Please check your smart appliance’s Wi-Fi connection. Double check that the appliance shows as online within the Whirlpool mobile app. Please repeat your command to Alexa after the blue activity light ring goes out.

If you need help with your connected appliance please1-866-333-4591.


Still need help? Contact us or schedule service.

Please contact us or click below to make an appointment from our preferred list of service providers for service on your appliances.

Interested in purchasing an Extended Service Plan?

Please click below to learn more on how you can save up to 25% on New Appliance Extended Service Plans within 30 days of your appliance purchase.

United States


  • Was this article helpful?