Unable to connect to the app
Is the router connected to the Internet?
Check to make sure the appliance is connected to the home WiFi router and the WiFi router is connected to the Internet.
- To verify the router is connected to the Internet, check other devices that are connected through the same router.
- Consult the instructions provided with the router for additional information.
Has the account been properly set up?
If you have already set up your account on the app check the following:
- Verify the product has been paired with the account in the app
- Verify the correct email address, mobile number and notification preferences have been set
If you have not already set up your account:
- Create an account
CLICK HERE for instructions on creating an account
If you need help with your connected appliance, please call 1-866-333-4591.
Still need help? Contact us or schedule service.
Please contact us or click below to make an appointment from our preferred list of service providers for service on your appliances.
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Please click below to learn more on how you can save up to 25% on New Appliance Extended Service Plans within 30 days of your appliance purchase.