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Product Help | Whirlpool

Not Powering On - Electric Cooktop

Possible Solutions

Has the circuit breaker tripped or a fuse blown?

Check the main power supply to verify that the circuit breaker(s) or fuse(s) is operational.

Are the elements fully inserted?

The coil elements need to be inserted properly, in order for the cooktop to work correctly.

CLICK HERE for more information on how to insert the coil element properly.

Are the elements not as red? 

Coil elements on new electric and freestanding ranges have changed starting in June 2018. Ranges and cooktops using this type of burner are now equipped with temperature-limiting coils. This change is due to updated UL (Underwriters Laboratory) standards. This change will be standard for all brands and all replacement parts as well.

The outer element coils will remain on all the time but may appear to not "glow" as strongly as your previous element. The inner coil will cycle on and off and glow red when it is cycling on. It will glow, then turn off and on, as the burner is being used. This is a normal operation.

CLICK HERE for additional information

Was the correct element and desired temperature set correctly?

Refer to the Owner's Manual for control operation instructions.

If you would like to download or view product literature for your appliance, please visit our Manuals and Literature page.

Have you reset the power?

If the above troubleshooting is not successful, try resetting the cooktop.

  1. Power cooktop down by turning off the circuit breaker(s) for one (1) minute.
  2. Power cooktop up by turning on the circuit breaker(s) or replacing the fuse(s).
  3. Verify the cooktop operates.

Still need help? Contact us or schedule service.

Please contact us or click below to make an appointment from our preferred list of service providers for service on your appliances.

Interested in purchasing an Extended Service Plan?

Please click below to learn more on how you can save up to 25% on New Appliance Extended Service Plans within 30 days of your appliance purchase.

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