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Product Help | Whirlpool

Gas Burners are Clicking but Not Lighting

The Surface Burners are Making a Clicking Noise but Failing to Ignite on Your Whirlpool Cooktop

If the surface burners click and fail to ignite, review the following potential causes and recommendations. 

Is the Control Lockout Feature Activated? (on some models)

Did you experience a power failure, or was the appliance recently unplugged? Your appliance may have a Control Lockout feature. 

When power is first supplied to the appliance or if it loses power, the surface burners are in the Control Lockout position. They cannot be activated until power is restored to the appliance and (or) the Control Lockout is disengaged.

The Control Lockout controls unintended use of the oven control (certain models) and surface burners. When the control is locked out, the surface burners cannot be turned on by the control knobs. “Locked” will be in the display.

Typical Unlock Control Instructions:

To deactivate the Cooktop Lock: Touch the lock key for 3 seconds. The indicator light will turn off, and one long tone will sound.

To activate the Cooktop Lock: Turn off all burners and touch the lock key for 3 seconds. When the Cooktop Lock activates, the indicator light will turn on, and one long tone will sound.

Is This the First Time the Surface Burners Have Been Used?

If so, turn on any one of the surface burner knobs to release air from the gas lines.

Do all Burners Fail to Light? 

Check if the appliance is connected to the gas supply and the shutoff is turned on. If you are not connected to gas, have a qualified gas technician connect the appliance to gas.

Are the Cooktop Burners Clicking (clicking noise) When the Knobs are Turned Off?

If all burners are turned off, you may have moisture in the switches from cleaning or a spill. Allow time for the moisture to dry. You can speed up the drying time by removing the knobs and blowing cool air from a hair blow dryer onto the knob shaft.

Is Gas Coming Out of the Burners When Turned On, but the Burners Will Not Light? Are the Burner Knobs Turned to the Ignite Position?

The igniter will only spark to ignite the gas when the knob is aligned to the Ignite position. You may have moisture in the burner ports from cleaning or a spill. Either allow to dry or clean according to your Owner's Manual. You can speed up the drying time by blowing cool air from a hair dryer on the area.  

Are the Burner Ports Clogged? 

Clean clogged burner ports with a straight pin, as shown below. Do not enlarge or distort the port. Do not use a wooden toothpick. If the burner needs to be adjusted, contact a trained repair specialist.

CLICK HERE for more information on cleaning burners.

Are You Using a Downdraft Vent Hood? 

The downdraft vent system may affect the flame stability and cooking performance. To improve the burner performance, either decrease the downdraft vent blower speed or increase the cooktop burner flame setting.

Gas Cooktops With Flame-Sensing Ignitions:  

The downdraft vent system may disperse the flame away from the spark igniter and may cause it to continually spark while trying to re-ignite a burner that is already lit. To resolve the issue of the cooktop igniter continuously sparking, either decrease the downdraft vent blower speed or increase the cooktop flame setting for that burner.

Refer to the Owner's Manual for specific information on setting the controls.

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