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Product Help | Whirlpool

Microwave Not Starting - Combination Wall Oven

 

Possible Solutions

Has a household circuit breaker tripped or fuse blown?

Check to make sure a household fuse has not blown or a circuit breaker has tripped.

Is this the first use of the microwave and is the door completely closed?

If this is the first use of the microwave oven, ensure that the shipping spacer (on some models) is removed from the inside of the door. Remove all packaging material and firmly close the door.

Is the display blank?

If the unit is in Energy Save mode (select models), the display will be blank when not in use.

The Energy Save mode puts the control and clock into a sleep mode and reduces energy consumption when the unit is not being used.

CLICK HERE for more information on how to deactivate the Energy Save Mode

Is the Control Lock set? 

The Control Lock disables the control panel pads to avoid unintended use of the microwave oven.

Refer to the Owner's Manual for instructions.

If you would like to download or view product literature for your appliance, please visit our Manuals and Literature page.

Is the Timer set?

The Timer may be set and is counting down the set time.

NOTE: The Timer does not start or stop the microwave oven.  While the Timer is in use, the microwave oven can also operate.

CLICK HERE for more information on how to set the Timer

Is the Microwave Oven in Demo Mode?  (on some models)

The Demo Mode is ideal for learning how to use the microwave oven. When set, functions can be entered without actually turning on the magnetron. The microwave oven light will come on, the fan will run and if on, the turntable will rotate.

CLICK HERE for more information on how to set Demo Mode

Are the controls set correctly for Cook Time and Power Level?

Manual cooking:

  1. Touch COOK TIME
  2. Touch number pads to enter time
  3. Touch COOK POWER (if not 100%), touch number pads to enter power level (10 - 90(
  4. Touch the Start control.

Refer to the Owner's Manual for control operation instructions. 

If you would like to download or view product literature for your appliance, please visit our Manuals and Literature page. 

Is the lower oven in the Self-Clean cycle?

The microwave will not work during the lower oven Self-Cleaning Cycle.

Is the magnetron working properly?

Heat 1 cup (250 mL) of cold water for 2 minutes at 100% cooking power, there should be a noticeable temperature rise.

Reset power to the product: 

  • Power unit down by turning off the circuit breaker(s) for one (1) minute.
  • Power unit up by turning on the circuit breaker(s).
  • Monitor the oven for one (1) minute to ensure the error code does not display again.
  • Verify oven operation.

If the problem continues, contact a licensed electrician.

Still need help? Contact us or schedule service.

Please contact us or click below to make an appointment from our preferred list of service providers for service on your appliances.

Interested in purchasing an Extended Service Plan?

Please click below to learn more on how you can save up to 25% on New Appliance Extended Service Plans within 30 days of your appliance purchase.

United States

 

Still need help? Contact us or schedule service.

Please contact us or click below to make an appointment from our preferred list of service providers for service on your appliances.

Interested in purchasing an Extended Service Plan?

Please click below to learn more on how you can save up to 25% on New Appliance Extended Service Plans within 30 days of your appliance purchase.

United States

 

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