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Product Help | Whirlpool

Cooktop Won't Turn on - Smoothtop - Electic and Dual Fuel Range

Possible Solutions

Are the controls set correctly?

Refer to the Owner's Manual for detailed control operation instructions.

If you would like to download or view product literature for your appliance, please visit our Manuals and Literature page.

Is the control lock on? (Touch control)

The Control Lock feature will avoid unintended use of the cooktop and the oven.

Refer to the Owner's Manual for detailed control operation instructions.

Is the power cord plugged in or has a household circuit breaker(s) tripped or fuse(s) blown?

Plug power cord into a grounded outlet with a dedicated circuit (240V receptacle for electric ranges).

Reset the circuit breaker(s) or replace the fuse(s). If the problem continues, call an electrician.

Have you reset the power?

  • Power range down by turning off the circuit breaker(s) for one (1) minute.
  • Power range up by turning on the circuit breaker(s).
  • Verify the cooktop operates.

Still need help? Contact us or schedule service.

Please contact us or click below to make an appointment from our preferred list of service providers for service on your appliances.

Interested in purchasing an Extended Service Plan?

Please click below to learn more on how you can save up to 25% on New Appliance Extended Service Plans within 30 days of your appliance purchase.

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