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Product Help | Whirlpool

Silverware is not Drying - Dishwasher

Possible Solution

Was the silverware loaded correctly?

When loading silverware, always place sharp items pointing down. Mix items in each section of the basket with some pointing up and some down to avoid nesting. The spray cannot reach nested items. Use slots in the covers and suggested loading patterns to keep your silverware separated for optimum wash and dry performance.

Is Rinse Aid being used?

Using rinse aid will optimize your drying and wash performance. This dishwasher is specifically designed to be used with rinse aid for improved drying performance and controlling buildup of hard water deposits. The use of rinse aid greatly improves drying by allowing water to drain from the dishes after the final rinse. Rinse aid also keeps water from forming droplets that can dry as spots or streaks. 

NOTE: Plastic and items with nonstick surfaces can be difficult to dry because they have a porous surface, which may collect water droplets. Towel drying may be necessary.

CLICK HERE for more information on using rinse aid

Does the Rinse Aid need to be adjusted?

For most water conditions, the factory setting will give good results. If you have hard water or notice rings or spots, try a higher setting. Turn the arrow adjuster inside the dispenser by either using your fingers or inserting a flat-blade screwdriver into the center of the arrow and turning.

Higher numbers dispense more rinse aid. You should change this setting only a little at a time and then run a few cycles before changing it again because just enough rinse aid is more effective than too much.

CLICK HERE for more information on using the Rinse Aid dispenser and adjusting the Rinse Aid dosage. 

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Does the Rinse Aid need to be refilled?

The dispenser holds 5 oz (150 mL) of rinse aid. Under most conditions, this will last 1 to 3 months. Check the indicator while the dishwasher door is fully open (level).  If the rinse aid is empty, the indicator will appear clear. The color of the dispenser will depend on the color of the rinse aid you are using. 

Rinse aid eye empty vs full.png

 

Is the water temperature set correctly?

This dishwasher has a water heating feature but it requires a connection to a hot water supply line.  The hot water supply line should supply a minimum of 120°F (49°C) water to the dishwasher for best wash and dry performance.

Was a heated or dry cycle used?

Ensure a heated dry cycle was selected and/or the option was selected. Check your User's Manual for cycle details and information. 

Most dishwashers will have the following dry options - air dry (no indicator light displayed or specific option), Heat or Pro Dry option for smaller loads, or Extended Dry option for large loads.  The default option will be the Heat or Pro Dry option, which should provide good results. If the Heat or Pro Dry option did not dry the load in the way you desired, select the Extended Dry option. Using this option will extend the dry time for 15 minutes and will likely lead to even better drying performance.

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Is the heating element working properly?

To test the heating element run a cycle with the Sanitize option selected. If the Sanitize LED is on steady (not blinking), there is no problem with the dishwasher's heating element. If the Sanitize cycle has completed, the dishwasher has reached its max temperature, therefore the heating element (which performs the drying function) is working properly. Today's dishwashers are more energy-efficient and the key to optimal drying performance is proper loading and the use of Rinse Aid. 

If the Sanitize LED is blinking (not on steady), there may be a problem with the dishwasher's heating element and service will need to be scheduled. 

Don't have the Sanitize option? 

To test the heating element run a "1-hour" wash cycle and ensure the "Heat Dry" option is selected.  With the "Heat Dry" option selected the total cycle time should take about 1.5 hours.  Once the cycle has finished check to see if the dishes are warm.  If the dishes are not warm there may be a problem with the dishwasher's heating element and service will need to be scheduled.  Today's dishwashers are more energy-efficient and the key to optimal drying performance is proper loading and the use of Rinse Aid. 

Still need help? Contact us or schedule service.

Please contact us or click below to make an appointment from our preferred list of service providers for service on your appliances.

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