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Product Help | Whirlpool

Not Turning, Tumbling, or Spinning - All-In-One Washer Dryer

 Possible Solutions

Were the transport bolts removed at installation?

The 4 transport bolts must be removed before the washer will operate effectively. See your installation instructions for more information about removing the transport bolts. 

Removing 4 transport/ shipping bolts at the back of all in one washer dryer

If you would like to download or view product literature for your appliance, please visit our Manuals and Literature page.

Was a Low or No Spin Option Selected?

Spin speeds can vary by the cycle selected. Your washer is designed so that in certain cycles, the spin speeds are slower. In these cycles, more water is retained in the load at the end of the cycle to keep delicate fabrics from shrinking and wrinkling. 

CLICK HERE for more information on cycles and options

Did you use High Efficiency (HE) detergent?

Use only HE High-Efficiency detergent. Always measure detergent. If you have very soft water, you may need to use less detergent. Using non-HE detergent or more than the manufacturer's recommended amount of detergent can cause excessive suds. The excess suds can cause the washer to run at a reduced spin speed, resulting in very wet loads.

CLICK HERE for more information on using High-Efficiency Detergent

Was only a single bulky item washed?

Consider adding more items to help balance the load during spin.

CLICK HERE for more information on washing only a single bulky item

Is the load unbalanced or overloaded?

The wash load must be balanced and not tightly packed. A large unbalanced load could result in a reduced spin speed and wet clothes at the end of the cycle.

CLICK HERE for more information on loading your washer

How to level the washer:

It is important that the washer is level.  If not, the load may become unbalanced, causing the washer to not spin properly.  This can also cause the washer to have excessive noise and/or vibration, especially during the spin cycle. 

CLICK HERE for more information on leveling your washer

Is the drain hose installed correctly?

Check drain hose for proper installation.  Use the U-shaped drain hose form on the drain hose and securely attach to drainpipe (standpipe) or tub.  Check that only 4.5" (113 mm) of drain hose is in the drainpipe (standpipe).  The drainpipe (standpipe) height requirements are 96" (244 cm) maximum and 24" (99 cm) minimum.  Make sure the drain hose is not kinked or clogged.

CLICK HERE for more information on drain hose installation

Still need help? Contact us or schedule service.

Please contact us or click below to make an appointment from our preferred list of service providers for service on your appliances.

Interested in purchasing an Extended Service Plan?

Please click below to learn more on how you can save up to 25% on New Appliance Extended Service Plans within 30 days of your appliance purchase.

United States

 

Still need help? Contact us or schedule service.

Please contact us or click below to make an appointment from our preferred list of service providers for service on your appliances.

Interested in purchasing an Extended Service Plan?

Please click below to learn more on how you can save up to 25% on New Appliance Extended Service Plans within 30 days of your appliance purchase.

United States

 

 

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