Not Turning, Tumbling, or Spinning - All-In-One Washer Dryer

Last updated
Save as PDF
Share
1. Share
2. Tweet
3. Share

Possible Solutions

Were the transport bolts removed at installation?

The four transport bolts must be removed before the washer will operate effectively. See your installation instructions for more information about removing the transport bolts.

Was a Low or No Spin Option Selected?

Spin speeds can vary by the cycle selected. Your washer is designed so that in certain cycles, the spin speeds are slower. In these cycles, more water is retained in the load at the end of the cycle to keep delicate fabrics from shrinking and wrinkling.

Are you using HE High-Efficiency detergent?

Always use only HE detergent. Using non-HE detergent or more than the manufacturer's recommended amount of detergent can cause excessive suds, which can lead to the washer leaking, draining concerns, and/or poor rinsing performance.

Whirlpool recommends using Swash® Laundry Detergent. It is designed to work in both high-efficiency (HE) and non-HE washing machines. With an 8x concentrated formula, you’ll use about a quarter of the detergent you’d need with a traditional 2x concentration detergent. It may look like a small amount, but you’ll be amazed at its effectiveness.

Was only a single bulky item washed?

Consider adding more items to help balance the load during spin.

How to level the washer:

It is important that the washer is level. If not, the load may become unbalanced, causing the washer to not spin properly. This can also cause the washer to have excessive noise and/or vibration, especially during the spin cycle. Learn how to use your phone to level household appliances.

Is the drain hose installed correctly?

Check the drain hose for proper installation. Use the U-shaped drain hose form on the drain hose and securely attach to the drainpipe (standpipe) or tub. Check that only 4.5" (113 mm) of drain hose is in the drainpipe (standpipe). The drainpipe (standpipe) height requirements are 96" (244 cm) maximum and 24" (99 cm) minimum. Make sure the drain hose is not kinked or clogged.