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Product Help | Whirlpool

Not Starting or Not Operating - Dryer

Possible Solutions

Is there power going to the dryer?

If the drum light or controls are not lighting, refer to this troubleshooting guide's "No Power" article. 

Are the controls locked?

If the Control Lock feature is activated, the Control Lock light will be on. The controls will not respond to any touch commands. If the Controls Locked status light is on, hold the Control Lock button for three seconds. This will turn off the Controls Locked feature.

Was the Start, Push to Start, or Hold to Start button firmly pressed?

The Start, Push to Start, or Hold to Start buttons should be pressed and held for two to five seconds to start the dryer.

The control panel features a sensitive surface that responds to a light touch of your finger. To ensure your selections are registered, touch the control panel with your fingertip, not your fingernail. When selecting a setting or option, simply touch its name.

Much like a screen on a cell phone, the electronic touch control panel of the dryer does not respond as well when moisture is present. If there is moisture present on the control panel or your hands, it is possible the controls will not respond. Dry your hands and clear the control panel of moisture with a clean, dry cloth.

Is the door latched correctly?

  • Your dryer door may not be fully closed. It may look shut but may not be latched. 
  • Push on the door to engage the latch or latches. 
  • Some models have an upper and lower latch. Both latches must be secure for the dryer to run.

Is there anything blocking the latch?

Ensure the door latch is not blocked. Ensure all packing and/or shipping material has been removed, and no clothing is blocking the latch.

Was the correct cycle selected?

The Cycle Control knob must be set on an Automatic Dry, AccudryTM or Time Dry cycle (on some models).  The dryer will not start if set on the Wrinkle ShieldTM option.

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