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Product Help | Whirlpool

Leaking from Back - Front Load Washer

Possible Solutions

Are Inlet Hoses secured and washers in place?

Check to see if the washer is leaking where the inlet hoses are connected to the washer and the faucet. Make sure that both ends of both inlet hoses contain the hose washers. Make sure that all the connections are tight and not cross-threaded. If necessary, tighten the connections to avoid leaks. Do not over-tighten. See the Installation Instructions for details. 

Also, verify that the water inlet valve is not cracked or broken.

Is the drain hose loose? Are there signs of the household drain backing up?

Make sure that the household drain is not backing up. Check for blocked drains. The sink and drainpipe must be able to carry away no less than 17 gallons (64 L) of water per minute. The water can back up from the drainpipe or sink if clogged or slow.

Check the household plumbing (laundry tub, faucets, drainpipe, and water pipes) for leaks.

The drain hose should be secure, but not sealed, in the drainpipe. Securing the drain hose will keep it from coming loose from the drain. See the Installation Instructions for details.

CLICK HERE for more information on the drain hose connection

Are you using High-Efficiency (HE) detergent? 

Always use only HE detergent. Using non-HE detergent or more than the manufacturer's recommended amount of detergent can cause excessive suds. The excess suds can leak from the rear vent of the washer.

CLICK HERE for more information on using HE detergent

Did you use "no splash" or "easy pour" liquid chlorine bleach? 

This type of liquid chlorine bleach contains a thickening agent that may create excess suds in washers. If this is the case, run the washer with regular liquid bleach products.

Still need help? Contact us or schedule service.

Please contact us or click below to make an appointment from our preferred list of service providers for service on your appliances.

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