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Product Help | Whirlpool

Checking the Fill Hoses if the Washer is not Filling

Whirlpool Washer is Not Filling

  • Check household faucets
  • Hot and cold water supply lines must be connected and turned on
  • Check for kinks in the inlet hose
  • Check drain hose installation 

Check Washer Hoses and Water Supply:

Check the household faucets to see if the hot and cold water supply lines are turned on. Make sure to open both water supply lines completely for proper fill.

NOTE: Both hot and cold water must be connected to the washer supply and turned on. The washer will not properly operate with only one incoming source of water. The water valve inside the machine needs to have the “pressure” from both attached hoses for the washer to complete the cycle.
Both water inlet hoses must have a rubber washer installed on each end to prevent hoses from leaking.

If a cold water wash is selected, the washer is designed to add hot water to keep the temperature optimal for cold wash performance. If you want to save energy by not connecting to the hot water line (or only have access to a cold water line if connected in a garage, etc.), purchase a “Y-connector” and an extra inlet hose to connect the hoses to both sides of the water valve.

NOTE: If you choose to connect only to cold water, wash performance may be affected.
NOTE: If during installation, the washer is connected to power, but NOT connected to water, and the machine is powered up, it will not operate, and the door will lock. If the unit is unplugged before turning off the power, the washer will go into a reset mode, which will take approximately 10 minutes to complete. You may hear the pump running, and the door will unlock after about 10 minutes.

Water inlet hose

Check for any kinks in inlet hoses, which can restrict water flow.

If possible, remove the inlet hoses from the back of the washer. To do this, turn the water supply off, then use pliers to remove the hoses. Place hose ends in a bucket to catch water remaining in the hoses. Check the inlet screens on the back of the water inlet valve. If they appear to be clogged, without removing the screen or disturbing the placement of the screen, clean them with a brush (an old toothbrush works great) and mild soap and water.

Please note that fill hoses should be replaced every five years. 


Verify Drain Hose Installation

Verify that your drain hose has not been installed too far into the wall standpipe. If it is, the washer can siphon and never fill completely.