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Product Help | Whirlpool

Front Load Washer Door Will Not Open

Whirlpool Front Load Washer Door Will Not Open 

Is the door locked and the "Add a Garment" light off?

If the add a garment light is off, the washer door will unlock after the Pause/Cancel button is pressed twice. The door will not immediately unlock while the cycle runs due to a possible high water level in the washer, high water temperature, tumbling, or spinning. It may take up to five minutes for the washer to stop spinning and draining before the door will unlock. You will hear the door click when it unlocks.

Light of add garment option for washer

Does the drain pump run constantly?

Verify that the drain hose is connected per the installation instructions. The drain hose should not be more than 4.5 inches into the standpipe. See installation instructions for further information.

CLICK HERE for more information about how to install the drain hose

Was the washer turned on before being connected to the water?

If the washer was powered on before being connected to water, the door may be locked and may go into a drain cycle. You may also see an F8 E1 Error code. 

If the washer has an F8 E1 or LO FL error, the door will be locked, and the control will be unresponsive. Press the power button, and the washer will start a drain routine, which takes approximately 8 to 10 minutes, during which the pump will run continuously. The control will not accept any input during this time. Please wait 10 minutes before trying to perform any functions.