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Product Help | Whirlpool

Excessive Detergent or Suds - Top Load Washer

Possible Solutions

Are you using HE or High-Efficiency Detergent?

Use only HE or High-Efficiency detergent. Always measure detergent. If you have very soft water, you may need to use less detergent. Using non-HE detergent or more than the manufacturer's recommended amount of detergent can cause excessive suds. The excess suds can cause the washer to run at a reduced spin speed, resulting in very wet loads, or error codes to appear. 

CLICK HERE for more information on HE Detergent and how the washer works

Have you performed the "Clean Washer" cycle, or has the "Clean Washer" light come on?

Run the Clean Washer cycle every 30 cycles to maintain washer freshness. This procedure helps keep odors from developing in your washer. The Clean Washer cycle uses higher water volumes in combination with affresh®​ washer cleaner or liquid chlorine bleach to clean the inside of the washer.

Unload washer as soon as the cycle is complete.

CLICK HERE for more information on the using the "Clean Washer" cycle

Cleans even where you can't see

affresh® cleans deep inside your appliances reaching components such as the tub, racks, pump, valves, drain, and recirculation hoses.

Cleaners are available at many retailers or can be purchased here.

affresh logo1.jpg

 

CLICK HERE for more information on the using the "Clean Washer" cycle

Did you use "no splash" or "easy-pour" liquid chlorine bleach? 

This type of liquid chlorine bleach contains a thickening agent that may create excess suds in washers. If this is the case, run the washer with regular liquid bleach products.

Is the drain hose kinked or clogged?

You may have a restricted drain hose or standpipe (drainpipe).

Make sure that the drain hose is not kinked or clogged.

CLICK HERE for a video on proper drain hose installation

The Smart Way to Wash

From our Precision Pour Cap to our ultra-concentrated formula, Swash® delivers the results you want in a compact, intelligent bottle design.

swash logo.jpg

Still need help? Contact us or schedule service.

Please contact us or click below to make an appointment from our preferred list of service providers for service on your appliances.

Interested in purchasing an Extended Service Plan?

Please click below to learn more on how you can save up to 25% on New Appliance Extended Service Plans within 30 days of your appliance purchase.

United States

 

Still need help? Contact us or schedule service.

Please contact us or click below to make an appointment from our preferred list of service providers for service on your appliances.

Interested in purchasing an Extended Service Plan?

Please click below to learn more on how you can save up to 25% on New Appliance Extended Service Plans within 30 days of your appliance purchase.

United States

 

 

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