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Product Help | Whirlpool

Not Cleaning - Knob Controls - Top Load Washer

Possible Solutions

Selecting cycles and options

Select the cycle and options most appropriate for the load being laundered.

Is the load unbalanced or overloaded?

The wash load must be balanced and not tightly packed.  Load garments in loose heaps evenly around the basket wall. 

CLICK HERE for more information on overloading and unbalanced loads.

Are the load items discolored?

Dye transfer can occur when mixing colors in a load.

CLICK HERE for more information on dye transfer.

Are you using HE High-Efficiency detergent?

The use of non-HE detergent can cause a buildup of residue in the washing machine. Use only HE detergent.

CLICK HERE for more information about the importance of using HE detergent.

Did you use liquid chlorine bleach or Oxi?

Always use the automatic dispenser when using bleach or Oxi. The dispenser will flush about 10 seconds to mix with water at the right time in the cycle.

NOTE:  Do NOT use both bleach and Oxi in the same cycle. 

Have you run a Clean Washer cycle?

If you feel that the clothes are not coming clean or that the washer level is lower than when you first started using this washer, try running a Clean Washer cycle. This cycle re-calibrates the control and resets it back to the factory-set water levels. This cycle should be run approximately 1 time per month (using Affresh® Washer cleaner or (or another washing machine cleaning product) or bleach if Affresh® or another cleaning product is unavailable), and this will re-calibrate the control every time the Clean Washer cycle is used. This should also help reduce the amount of build-up from the use of detergent and fabric softener (and in particular the use of non-HE detergent or fabric softener) that can occur in any cleaning product. The wash basket should always be empty when running a Clean Washer cycle.

affresh® cleaners are available at many retailers. Find one here.

The Smart Way to Wash

From our Precision Pour Cap to our ultra-concentrated formula, Swash® delivers the results you want in a compact, intelligent bottle design.

swash logo.jpg

Cleans even where you can't see

affresh® cleans deep inside your appliances reaching components such as the tub, racks, pump, valves, drain, and recirculation hoses.

Cleaners are available at many retailers or can be purchased here.

affresh logo1.jpg


Still need help? Contact us or schedule service.

Please contact us or click below to make an appointment from our preferred list of service providers for service on your appliances.

Interested in purchasing an Extended Service Plan?

Please click below to learn more on how you can save up to 25% on New Appliance Extended Service Plans within 30 days of your appliance purchase.

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