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Product Help | Whirlpool

Removing Odor or Smell - Top Load Washer

Possible Solutions

Are you using High Efficiency (HE) detergent in your washer?

The use of non-HE detergent can cause residues to build up, which can result in odor or smell in the washer.  Always use the detergent manufacture's recommended amount of detergent.

CLICK HERE for more information on the importance of using HE detergent

Have you performed the "Clean Washer" cycle, or has the "Clean Washer" light come on?

  • Run the Clean Washer cycle every month, or every 30 cycles, to maintain washer freshness. This procedure will help reduce residue and odor from developing in your washer. The Clean Washer cycle uses higher water volumes in combination with affresh® washer cleaner or liquid chlorine bleach to thoroughly clean the inside of the machine.

  • Unload washer as soon as the cycle is complete.

CLICK HERE for more information on the using the "Clean Washer" cycle

Cleans even where you can't see

affresh® cleans deep inside your appliances reaching components such as the tub, racks, pump, valves, drain, and recirculation hoses.

Cleaners are available at many retailers or can be purchased here.

affresh logo1.jpg

Have you cleaned the dispenser drawer?

The dispenser drawer should be removed and cleaned regularly per directions in your Owner's Manual.

Dispenser Drawer

  1. Pull the drawer out until you feel resistance
  2. Push the two tabs downward, and then continue pulling out. 
  3. Wash in warm, soapy water using a mild detergent.
  4. Rinse with warm water
  5. Air dry, or dry with a towel, then place back into the slot.

Pushing tabs to remove and clean dispenser drawer

Bulk Dispenser

  1. Pull the drawer completely out
  2. Open the dispenser lid
  3. Rinse with warm water
  4. Air dry or dry with a towel, then place back into the slot

Removing and cleaning the bulk dispenser drawer

Do you remove your clothing when the wash cycle is complete?

Always remove your clothing items as soon as possible when the wash cycle is complete. Leaving wet clothing inside the wash basket can lead to mildew, which can lead to odors developing both in the clothing and in the washer.

Still need help? Contact us or schedule service.

Please contact us or click below to make an appointment from our preferred list of service providers for service on your appliances.

Interested in purchasing an Extended Service Plan?

Please click below to learn more on how you can save up to 25% on New Appliance Extended Service Plans within 30 days of your appliance purchase.

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Still need help? Call or schedule service.

You may need assistance from a qualified technician. Call 1-866-698-2538 or click below to schedule an appointment.


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