drn - Error Code - Top Load Washer
Possible Solutions
Did you receive a F9 E1 or DRN long drain alert?
If F9 E1 (drain pump system problem - long drain) appears in display, the washer is taking too long to drain water. The drain may extend more than 4.5" (114 mm) into standpipe. Check plumbing for correct drain hose installation. Use drain hose form and attach securely to drainpipe or tub. Do not tape over drain opening.
Also make sure that the drain hose end is higher than 36 inches from the floor. If not, the washer could siphon (fills and drains at the same time).
Lower drain hose if the end is higher than 96" (2.4 m) above the floor. Remove any clogs from drain hose.
See Installation Instructions for proper installation of the drain hose.
CLICK HERE to review a video for more information about the DRN Error Code.
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Still need help? Contact us or schedule service.
Please contact us or click below to make an appointment from our preferred list of service providers for service on your appliances.
United States
Canada
Interested in purchasing an Extended Service Plan?
Please click below to learn more on how you can save up to 25% on New Appliance Extended Service Plans within 30 days of your appliance purchase.
United States
Canada