Washer Continuously Runs or Will Not Shut Off

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Possible Solutions

Is the washer in "Continuous Test Mode"? If so, follow these instructions to turn this mode off.

Please note that these instructions cannot be sent to the consumer.

Advise that the washer is in test mode, and you can give them the steps to get it out of test mode. If the consumer appears unable to perform this procedure at any time, schedule service and advise the consumer to unplug or disconnect power to the washer until service comes out.

It may be beneficial to read through the steps with the consumer and then walk through the instructions together. The instructions are somewhat complicated and not easy to follow while reading through.

Is the Washer in Stand-By mode (plugged in with all indicators off)?

The washer must be in Stand-By mode to set the sequence of turning off the washer. To put the washer in Stand-By mode, plug it in. Press and hold the Start/Pause button for 3 seconds. At this point, all indicator lights should be off.

Reset the Washer:

To reset (clear) the washer, rotate the Cycle Selector Knob counter-clockwise (left) to clear any sequence.

Follow Test Mode Procedure:

Please note that steps 1 through 5 must be completed between 3 and 6 seconds:

Rotate the cycle selector knob Clockwise (right) 1 click and wait ½ second
Rotate the cycle selector knob Clockwise (right) 1 click and wait ½ second
Rotate the cycle selector knob Clockwise (right) 1 click and wait ½ second
Rotate the cycle selector knob Counter-Clockwise (left) 1 click and wait ½ second
Rotate the cycle selector knob Clockwise (right) 1 click

All LED lights (except lid locked) should be flashing ON and OFF in ½ second intervals. See picture below (on and off - note that LED names may vary).

Washer cycle LED flashing ON and OFF (except lid lock)

If all lights flash (except the Lid Locked), continue to next step:

Follow the next steps in Test Mode Procedure:

Rotate the cycle selector knob (either direction) until the LED lights display with ONLY "Wash, Rinse, and Done" turned on. See picture below. For units with a display, "13" should show in the display.

Wash, Rinse and Done option LED are ON

Press the Start Button once
Unplug the washer or disconnect power. Wait 10 seconds, and reconnect power. Washer should not start and all LED's should be off. If washer does not automatically start, the process is complete. Link the information and document as a Save a Call.
If the washer restarts within 10 seconds, schedule service.