Product Help Page
- Troubleshooting
 If you are experiencing a problem with your appliance, use the troubleshooting guide below to find solutions.
Start Troubleshooting
- Product Help Articles
 - Microwave Videos
 - Using the Steam Clean Function
 - Using the Air Fry Feature
 - Fan is Running During Non Convection Cycles
 - Oven Door is Not Closing - Checking the Latch
 - How to Evaluate if Temperature Calibration is Needed
 - How to Determine if the Rack is Keeping the Oven Door Open
 - Possible Causes for Poor Baking Results
 - How to Correct Uneven Baking or Browning
 - Convection Fan is Running During Non Convection Cycles
 - Error Codes for Cooking Appliances
 - Rainbow Colors in the Oven Door Glass
 - Moisture on the Inner Window
 - How to Use Sabbath Mode on Range or Oven
 - Cleaning the Oven Racks
 - How to Tell if Convection Conversion Temperature is Correct
 - Removing and Replacing the Oven Door
 - Long Pre-Heat Times for Oven
 - High Temperature Self-Clean Cycle Information
 - Understanding Fan or Humming Noise in Oven
 - Helpful Tips for Broiling in Oven or Range
 - Removing and Replacing the Oven Light
 - Odors and Smoke in Oven
 - Oven is Locked - What to Do
 - Changing from Celsius to Fahrenheit Temperature
 
- Watch Videos
 - VIDEO: Using the Convection Rack
 - VIDEO: Sparking, Arcing & Exploding Food in the Microwave
 - VIDEO: How to Assemble the Turntable
 - VIDEO: Using the Control Lock Feature - Countertop Microwave
 - VIDEO: Removing Unwanted Odors from the Microwave
 - VIDEO: Using Sabbath Mode for Oven or Range
 - VIDEO: How to Calibrate the Oven
 - VIDEO: Why Bakeware is Important for Oven Performance
 - VIDEO: How to Improve Baking Performance with Oven Calibration
 - VIDEO: How Opening the Oven Door Affects Performance
 - VIDEO: How Oven Rack Placement Can Affect Performance
 - VIDEO: Why Oven Airflow is Important for Oven Performance
 - VIDEO: Why Pre-Heating the Oven is Important
 - VIDEO: Tips for Baking and Browning
 
- Contact Us
 Still need help? Call or schedule service.
Call 1-866-698-2538 or Launch Live Chat or click below to schedule an appointment.
