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Product Help | Whirlpool

Freezer Lid is Sealing - Forming Frost - Chest Freezer

Possible Solutions

How to test the lid or lid seal: 

  1. Place a dollar bill or piece of paper between the seal and the freezer
  2. Pull the paper out
  3. Retest along the entire lid seal

You should feel the tension as you pull the dollar bill or piece of paper out. 

​If the dollar bill or paper pulls out very easily, with little to no tension your lid may not be sealing correctly.

Has the lid been open for an extended time?

  • Keeping the lid open for an extended time will allow excess moisture into the freezer, potentially creating frost. 
  • Close the lid as soon as possible after the food is removed.
  • Be aware the freezer will warm when the lid is open for an extended time.

Is the lid or lid opened often?

  • This will allow excess moisture into the freezer, potentially creating frost.
  • Try to get everything you need out of the freezer at once, keep food organized, so it is easy to find, and close the lid as soon as the food is removed.
  • Be aware the freezer will warm when the lid is opened often

Does the freezer need to be defrosted?

Most freezers need to be manually defrosted and are not equipped with an automatic defrost cycle. Below are some recommendations on when to defrost the freezer. See your Owner's Manual to see if your freezer needs to be manually defrosted or is a frost-free freezer.

  • Defrost and clean your freezer when the frost has built up to about 1/4" (6mm) thickness.
  • Complete defrosting and cleaning should be done at least once a year.
  • A freezer may need more frequent defrosting and cleaning in high humidity areas. 

CLICK HERE for more information on how to defrost your freezer.

Still need help? Contact us or schedule service.

Please contact us or click below to make an appointment from our preferred list of service providers for service on your appliances.

Interested in purchasing an Extended Service Plan?

Please click below to learn more on how you can save up to 25% on New Appliance Extended Service Plans within 30 days of your appliance purchase.

United States

 

Still need help? Contact us or schedule service.

Please contact us or click below to make an appointment from our preferred list of service providers for service on your appliances.

Interested in purchasing an Extended Service Plan?

Please click below to learn more on how you can save up to 25% on New Appliance Extended Service Plans within 30 days of your appliance purchase.

United States

 

 

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