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Product Help | Whirlpool

Freezer Lid Not Sealing or Hard to Close - Convertible Chest Freezer

Possible Solutions

Why is it important to ensure the Lid seals correctly?

A freezer that is not sealing properly may lead to the following:

  • Frost build-up
  • Temperature fluctuation 
  • Lid switch is unable to make contact correctly

Are food packages or beverage bottles blocking the Lid?

 Rearrange containers so that they fit more tightly and take up less space.

Does the lid gasket seem dirty or sticky?

The gasket needs to be cleaned regularly in order for the Lid to open and close properly. Dirt and other particles can build up on the gasket surface and can cause resistance. Check the lid gasket regularly to ensure it is clean and free of food particles. 

CLICK HERE for information on how to clean the lid gasket.

Is the freezer level?

It is important to ensure the freezer is level before aligning the doors. A properly leveled freezer will help with the overall proper operation of the freezer.  Please refer to your Owner's Manual or Installation Instructions for specific leveling information for your freezer. 

Tips for leveling the freezer: 

  • Use a level to make sure the freezer is level from side to side and front to back.
  • Check to make sure the floor under the freezer is also level, if the floor is not level shims may need to be used.

If the Freezer is not level it could the lid or door to not seal properly.    Level the freezer from side to side and front to back so that the lid will seal properly. 

Removing Packaging Material 

  • Unpack the appliance
  • Remove the 5 spacers inserted between the door and the appliance.

    Convertible Freezer unpacking diagram.png
  • Make sure the defrost drain plug (if provided) is correctly positioned.


Still need help? Contact us or schedule service.

Please contact us or click below to make an appointment from our preferred list of service providers for service on your appliances.

Interested in purchasing an Extended Service Plan?

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