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Product Help | Whirlpool

Door is Not Sealing - Forming Frost - Upright Freezer

Possible Solutions

How to test the door seal: 

  1. Place a dollar bill or piece of paper between the seal and the freezer
  2. Pull the paper out
  3. Retest along the entire door seal

You should feel the tension as you pull the dollar bill or piece of paper out. 

​If the dollar bill or paper pulls out very easily, with little to no tension your door may not be sealing correctly.

Is the freezer level?

If the freezer is not level, it could cause the door not to seal correctly. Level the freezer from side to side and front to back so that the door will seal properly. 

     

CLICK HERE for more information on how to level your freezer.

Are the shelves and/or baskets out of position (on some model)?

If the Baskets and/or Shelves are out of position it could cause the following:

  • Not allow the door to close properly
  • Not allow the door to open properly
  • Allow moisture and air in, potentially causing excessive frost build-up
  • Cause compressor to run longer to maintain temperatures

Is there anything preventing the door from closing?

  • Check to make sure food packages are not preventing the door from closing properly. Rearrange containers so that they fit more tightly and take up less space.
  • If your freezer was recently installed, make sure all packaging has been removed. Some packaging used to avoid damage during shipping could keep the lid from opening and closing properly.  Remove any material, items, or debris from the lid area.

Is the freezer in the proper location?

Do not install the freezer near an oven, radiator, or other heat sources, nor in a location where the temperature will fall below 40°F.

Allow at least 3" (7.5 cm) of air space at the top and on both sides of the freezer and 1" (2.5 cm) between the back of the freezer and the wall. If the freezer is against a wall, leave extra space on the hinge side so the lid can open wider.

     

 

Still need help? Contact us or schedule service.

Please contact us or click below to make an appointment from our preferred list of service providers for service on your appliances.

Interested in purchasing an Extended Service Plan?

Please click below to learn more on how you can save up to 25% on New Appliance Extended Service Plans within 30 days of your appliance purchase.

United States

 

Still need help? Contact us or schedule service.

Please contact us or click below to make an appointment from our preferred list of service providers for service on your appliances.

Interested in purchasing an Extended Service Plan?

Please click below to learn more on how you can save up to 25% on New Appliance Extended Service Plans within 30 days of your appliance purchase.

United States

 

 

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