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Product Help | Whirlpool

Lock is Preventing Door from Sealing - Upright Freezer

Possible Solutions

Is the lock mechanism preventing the door from closing?

(Style of lock may vary by model number)

  • To lock or unlock the freezer, you must hold the key in the lock while turning. The lock is spring-loaded, so the key cannot be left in the lock.
  • Clear any frost or debris build-up from lock mechanism that may be preventing door from closing fully.
  • Unlock and open the door, close and lock again.

 

Manuals & Service

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Product Manuals & Literature

Use your model number to locate resources like product manuals and documents to help with installing, using and troubleshooting your appliances.

Schedule Service

Need to schedule a service call? Simply choose your preferred date and time, and we'll confirm your appointment promptly.

Customer Service

Have questions or need assistance? Our dedicated customer service team is ready to help! Contact us via phone or email, or live chat.


1-866-698-2538

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