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Product Help | Whirlpool

Food Freezing

Possible Solution

Do the controls need to be adjusted?

Temperature controls are preset at the factory to the "mid setting," which should be correct for regular household use. The controls are correctly set when beverages are as cold as you would like.

  • If you need to adjust the temperature, wait at least 24 hours between adjustments and then recheck the temperature. 
  • To make the refrigerator colder, adjust the control to the next higher setting. To make it less cold, adjust the control to the next lower setting. 
  • Repeat this process until the desired temperature is reached

NOTE: Since control panels vary by Refrigerator type, please see your Owner's Manual for specific information on your model.     

Is food blocking the air vents?

In order to ensure proper temperature, you need to permit proper airflow in the refrigerator. As shown in the illustration, cool air enters from the refrigerator wall and moves down. The air then recirculates through the vent near the bottom.

Do not block any of these vents with food packages. If the vents are blocked, airflow will be restricted and temperature and moisture problems may occur. IMPORTANT: To avoid odor transfer and drying out of food, wrap, or cover foods tightly.

Is the refrigerator level? 

It is important to ensure the refrigerator is level. A properly leveled refrigerator will help with its proper operation. Check to make sure the floor under the refrigerator is level. If the floor is not level, shims may need to be used to level the refrigerator properly. Please refer to your Owner's Manual or Installation Instructions for specific leveling information for your refrigerator.  Learn how to use your phone to level household appliances. 

 

Still need help? Contact us or schedule service.

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