Not Cooling

Is the refrigerator located in a garage?

This refrigerator is designed for indoor, household use only.  It is intended for use in a location where the temperature ranges from a minimum of 55°F (13°C) to a maximum of 110°F (43°C).  Operating the refrigerator outside of the recommended temperature range may result in improper temperatures, temperature fluctuation, and/or the refrigerator to not running at peak performance. 

Is the refrigerator located next to a heat source?

It is recommended that you do not install the refrigerator near an oven, radiator, or another heat source. Doing may cause the refrigerator not to cool properly. For best performance, do not install the refrigerator behind a cabinet door or block the base grille.

CLICK HERE for more information on proper location requirements

Do the condenser coils need to be cleaned? 

Clean the condenser coils regularly. Depending on the operating environment, coils may need to be cleaned as often as every other month. If the environment is particularly greasy or dusty or there is significant pet traffic in the house, the condenser may need to be cleaned every other month.

If the condenser does need to be cleaned:

1. Unplug the refrigerator.
2. Open the refrigerator door.
3. Remove the base grille by removing 2 Phillips-head screws and pulling the grille toward you.
4. Use a vacuum cleaner with a soft brush to clean the grille, the open areas behind the grille, and the front surface area of the condenser. 
5. Replace the base grille when finished.
6. Plug in the refrigerator or reconnect power. 

CLICK HERE to watch a video

Are the controls set correctly for the surrounding conditions? 

The factory presets the temperature controls to the "mid setting," which should be correct for regular household use. The controls are set correctly when beverages are as cold as you would like them.

• If you need to adjust the temperature, wait at least 24 hours between adjustments, and then recheck the temperature. 
• Adjust the control to the next higher setting to make the Refrigerator colder. Adjust the control to the next lower setting to make the Refrigerator less cold. 
• Repeat this process until the desired temperature is reached

NOTE: Since control panels vary by Refrigerator type, please see your Owner's Manual for specific information on your model.

Was the refrigerator recently Installed?

If the refrigerator was recently installed, check the following items:

• Allow 24 hours for the freezer to reach proper temperatures
• Check to make sure the freezer door is sealing properly. If necessary, remove any missed packaging material or rearrange the bins.

Are the air vents blocked?

In order to ensure proper temperature, you need to permit proper airflow in the refrigerator. As shown in the illustration, cool air enters from the refrigerator wall and moves down. The air then recirculates through the vent near the bottom.

Do not block any of these vents with food packages. If the vents are blocked, airflow will be restricted and temperature and moisture problems may occur

CLICK HERE for more information on ensuring proper air circulation.

Has a large amount of food or beverages been added to the refrigerator?

Adding a large amount of food or beverages warms the refrigerator or freezer. It can take several hours for the refrigerator temperature to stabilize after adding a large number of warm items. 

Has the door been opened often?

• Try to get everything you need out of the refrigerator at once, keep food organized, so it is easy to find, and close the refrigerator as soon as the food is removed.
• Be aware the refrigerator will warm when the door is opened often and for long periods
• Opening the door usually also allows excess moisture into the refrigerator, potentially creating frost or condensation