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Product Help | Whirlpool

Particles in Water - Cloudy Water - Refrigerator

Possible Solutions

How is the water quality?

The quality of the water feeding your ice maker can significantly influence the taste of the ice or water dispensed. Any impurities or dissolved substances present in the source water can be incorporated into the ice, potentially impacting its flavor. Whirlpool recommends using everydrop® water filters to help remove contaminants, including lead, chlorine, pesticides, and pharmaceuticals. Learn more about everydrop® and its filtration technology. 

It is strongly recommended to avoid connecting your ice maker to a softened water source. The chemicals used in water softeners, particularly salt, can potentially damage internal components of the ice maker, potentially resulting in poor-quality ice. Also, the added salt can impart a noticeable salty or chemical taste to the ice.  If using a softened water supply is unavoidable, ensure that your water softener is functioning correctly and is consistently well-maintained to minimize the risk of damage.

 

Was the water filter recently replaced? 

If the water filter was just replaced or installed, ensure that it was installed correctly.  An improperly installed water filter could reduce or stop water flow, decrease ice production, cause leaks from the filter housing, or lead to other concerns. Check to make sure the water filter is locked in place and creating a proper seal. To check the installation, remove the water filter from the housing and try to dispense some water.  If water dispenses, the water filter was installed improperly; reinstall it. 

If you need help installing your water filter, watch the everydrop® instructional videos.

 

Still need help? Contact us or schedule service.

Please contact us or click below to make an appointment from our preferred list of service providers for service on your appliances.

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Please click below to learn more on how you can save up to 25% on New Appliance Extended Service Plans within 30 days of your appliance purchase.

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Manuals & Service

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Use your model number to locate resources like product manuals and documents to help with installing, using and troubleshooting your appliances.

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Customer Service

Have questions or need assistance? Our dedicated customer service team is ready to help! Contact us via phone or email, or live chat.

 

1-866-698-2538

 
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