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Product Help | Whirlpool

Doors Not Sealing - French Door Refrigerator

Possible Solutions

Why is it important to ensure the doors are sealing correctly?

A refrigerator that is not sealing properly may lead to the following:

  • Frost build-up
  • Temperature fluctuation 
  • The door switch is unable to make contact correctly 

Are food packages or beverage bottles blocking the door?

 Rearrange containers so that they fit more tightly and take up less space.

Do the door gasket(s) seem dirty or sticky?

The gasket(s) need to be cleaned regularly in order for the doors to open and close properly. Dirt and other particles can accumulate on the gasket surface, causing resistance. Check the door gasket(s) regularly to ensure it is clean and free of food particles. 

Is the refrigerator level?

It is important to ensure the refrigerator is level before aligning the doors. A properly leveled refrigerator will help with the overall proper operation of the refrigerator.  Please refer to your Owner's Manual or Installation Instructions for specific leveling information for your refrigerator.  Learn how to use your phone to level household appliances. 

Tips for leveling the refrigerator: 

  • Use a level to make sure the refrigerator is level from side to side and front to back.
  • Check to make sure the floor under the refrigerator is also level; if the floor is not level, shims may need to be used.

Are the doors adjusted properly? 

Once the refrigerator is properly level, front to back and side to side, the doors can be adjusted.  Instructions on adjusting the doors on your refrigerator can be found in the Owner's Manual or Installation Instructions. Doors that are properly aligned will help them seal and close properly. 

Are there any food items being stored in the doors?

The refrigerator doors are designed to be slightly different heights when the refrigerator is empty, allowing for the weight of food that will be placed on them. Adding food to the doors will help properly align the doors.

 

Still need help? Contact us or schedule service.

Please contact us or click below to make an appointment from our preferred list of service providers for service on your appliances.

Interested in purchasing an Extended Service Plan?

Please click below to learn more on how you can save up to 25% on New Appliance Extended Service Plans within 30 days of your appliance purchase.

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