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Product Help | Whirlpool

What to Do if There is Water on the Floor

Whirlpool Refrigerator Is Leaking on the Floor: Troubleshooting Guide

Finding water around your refrigerator is frustrating, but most leaks stem from a handful of fixable issues. This guide outlines common causes, safe at-home checks, and step-by-step fixes. If your refrigerator is leaking onto the floor or you notice it leaking water onto the floor after a cycle, use the checks below to pinpoint the source.

Common Causes of Refrigerator Leaks

Leaks typically relate to drainage, door sealing, or water supply components. Start with these areas if your refrigerator is leaking water on the floor or you see the fridge leaking water on the floor during normal use:

Water Filter Problems: Checking for leaks and proper installation

Incorrect, incompatible, or overdue filters can cause drips at the filter head or connected lines, which may look like a refrigerator leaking water on the floor.

Checks: Confirm you are using a genuine Whirlpool-approved filter for your model. Install fully and lock as directed in your Use & Care Guide. Inspect for moisture around the filter cap and fittings. It is recommended to replace the filter about every 6 months, or sooner, depending on your model. 

Water Connection: Checking for leaks and proper installation

Incorrectly installed water lines can cause water to leak from the connection points. 

Signs: Water behind the refrigerator, leaking from the water inlet or supply line.  Water found under the door could be from the dispenser water line. 

Checks: Confirm the water supply line is not cracked or damaged. If water appears to be leaking from the back of the refrigerator, ensure that the water line from the household water supply to the refrigerator is not damaged or cracked. Ensure the water tubing is firmly connected at all connection points. 

Examples of Water Connections

Check all connections that are accessible, such as the connection at the supply valve.  or   Make sure the tubing is firmly inserted into all fittings and that all fittings are tightened.

Manuals & Service

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Product Manuals & Literature

Use your model number to locate resources like product manuals and documents to help with installing, using and troubleshooting your appliances.

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1-866-698-2538