Not Making Ice - New Installation - Quad Door
Possible Solutions
New Installation?
Wait 24 hours after ice maker installation for ice production to begin. Wait three days for full ice production.
Is the ice maker turned on?
Depending on the model, there are two different ways to turn the Ice Maker off/on
Style 1 - Ice Maker in Freezer
On the underside of the Ice Maker, there is the ON/OFF switch; "o" is OFF, and "-" is ON
Style 2 - Ice Maker in Refrigerator
Click on the Settings button on the display. Scroll to the "Tools/Set Up" section and select "Ice Maker." The display will either show an "On" or "Off" status.
Check the water supply.
Ensure the water supply is correctly connected to a cold water supply and the shutoff valve is fully opened.
A kink in the water source line can reduce water flow. Straighten the water source line to restore adequate water flow and pressure. To help reduce the chances of a pinched water line, do not push the refrigerator too far back against the wall or cabinet.
Does the Ice Maker need to be reset?
For models where the ice maker is located in the freezer section, there is a reset button on the underside of the ice maker, where you can locate the power switch and the test button.
- Cycle Power to the Ice Maker by turning it off and then back on
- Use your finger or pencil eraser and hold the test button for 5 seconds. The Ice Maker will start its test cycle.
Was the water filter flushed?
Once the filter has been replaced, it is important to flush the water system. This process removes excess air, prepares the filter for use, and removes excess carbon. The air in the water system may cause dripping at the dispenser, small/hollow ice cubes, or a cloudy appearance in the water quality.
- Use a sturdy container to depress, hold the water dispenser lever for 5 seconds, and then release it for 5 seconds. As air is removed, water may spurt from the dispenser.
- Repeat the process until water starts to flow at a steady pass and all the air is out of the water line.
- Continue this process (5 seconds on, 5 seconds off) until at least 1 gallon of water has been dispensed.
After flushing the water system, allow 24 hours for the refrigerator to cool and chill the water. Then, dispense enough water every week to maintain a fresh supply.
Do more with fresh, filtered water.
Our convenient water filters reduce contaminants to provide refreshing hydration and limitless inspiration—right from your refrigerator. To purchase an
EveryDrop® water filter, visit your local retailer or visit EveryDrop® online.
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