Not Making Ice - New Installation - Quad Door

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Possible Solutions

New Installation?

Wait 24 hours after ice maker installation for ice production to begin. Wait three days for full ice production.

Is the ice maker turned on?

Depending on the model, there are two different ways to turn the Ice Maker off/on

Style 1 - Ice Maker in Freezer

On the underside of the Ice Maker, there is the ON/OFF switch; "o" is OFF, and "-" is ON

Quad Door IM.jpg

Style 2 - Ice Maker in Refrigerator

Click on the Settings button on the display. Scroll down to the "Tools/Set Up" section and select "Ice Maker." The display will either show an "On" or "Off" status.

Check the water supply.

Ensure the water supply is correctly connected to a cold water supply and the shutoff valve is fully opened.

A kink in the water source line can reduce water flow. Straighten the water source line to restore adequate water flow and pressure. To help reduce the chances of a pinched water line, do not push the refrigerator too far back against the wall or cabinet.

Was the water system flushed after filter installation or replacement?

Flushing the system is needed every time the filter is changed or once the refrigerator is installed in the water supply line for the first time. The air in the water system may cause dripping at the dispenser, which is considered a leak, or for the water to dispense slowly.

CLICK HERE for more information on how to flush the water system.

Does the Ice Maker need to be reset?

For models where the ice maker is located in the freezer section there is a reset button on the underside of the Ice Maker, locate the power switch and the test button.

Cycle Power to the Ice Maker by turning it off and then back on
Use your finger or pencil eraser and hold the test button for 5 seconds. The Ice Maker will start it's test cycle.