Not Making Ice - New Installation - Quad Door

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Possible Solutions

New Installation?

Wait 24 hours after ice maker installation for ice production to begin. Wait three days for full ice production.

Is the ice maker turned on?

Depending on the model, there are two different ways to turn the Ice Maker off/on

Style 1 - Ice Maker in Freezer

On the underside of the Ice Maker, there is the ON/OFF switch; "o" is OFF, and "-" is ON

Quad Door IM.jpg

Style 2 - Ice Maker in Refrigerator

Click on the Settings button on the display. Scroll to the "Tools/Set Up" section and select "Ice Maker." The display will either show an "On" or "Off" status.

Was the water line installed correctly?

The refrigerator must be installed to a cold water supply for the ice maker and water dispenser to work. To connect the shutoff valve and the refrigerator, use 1/4" (6.35 mm) O.D. (outside diameter) soft copper or PEX tubing. It is recommended to leave a coil of copper or PEX tubing (service loop) to allow the refrigerator to be pulled out of the cabinet or away from the wall for service or routine cleaning. Water supply lines can be purchased at Whirlpool Purchase Genuine Parts.

Check to make sure there are no kinks in the water supply line. A kink can reduce water flow. Straighten the water source line to restore adequate water flow and pressure. To help reduce the chances of a pinched water line, do not push the refrigerator too far back against the wall or cabinet.

Does the Ice Maker need to be reset?

For models where the ice maker is located in the freezer section, there is a reset button on the underside of the ice maker, where you can locate the power switch and the test button.

Cycle Power to the Ice Maker by turning it off and then back on
Use your finger or pencil eraser and hold the test button for 5 seconds. The Ice Maker will start its test cycle.

Does the water filter need to be replaced?

It is recommended that the Whirlpool water filter be replaced every 6 months, when the indicator light comes on, or as needed. Replacing your water filter regularly helps to ensure a continual supply of cleaner, fresh-tasting drinking water. Depending on your usage and water quality, it may need to be changed more frequently. A clogged or incorrectly installed water filter can reduce the water flow to the ice maker and dispenser, potentially causing low ice production and a slowed water flow. Whirlpool recommends using everydrop® water filters. Find the right replacement filter for your refrigerator, and make the simple switch for clean water year-round.

Take a look at Does the Water Filter Need to be Replaced?

Was the water filter flushed?

Flushing the system is needed every time the filter is changed or when it is first installed. Flushing your refrigerator water filter is a key step that reduces excess air, prepares the filter for use, and removes excess carbon. Air in the water system may cause dripping at the dispenser, small or hollow ice cubes, or a cloudy appearance in the water quality. The amount of water needed to flush the water filter varies depending on the specific filter. Some filters require 1, 2, or 4 gallons to be dispensed for a proper flush; refer to the water filter's instructions for specific guidelines.

Review How to Flush the Water System in a Refrigerator for more information.