Low Ice Production - Side by Side Refrigerator

Are the controls set correctly for the surrounding conditions? 

Temperature controls are preset at the factory to the "mid setting" which should be correct for normal household use. The controls are set correctly when beverages are as cold as you would like.

If the refrigerator is too warm ice production can be impacted. Try adjusting the controls to a colder setting to aid in ice production. 

If you need to adjust the temperature, wait at least 24 hours between adjustments and then recheck the temperature.

Was the refrigerator just installed?

Allow 24 hours to produce the first batch of ice. Discard the first 3 batches of ice produced. Allow 2 - 3 days to completely fill the ice storage bin.

Do you have the correct water pressure?

Hollow or thin ice cubes are likely due to low water pressure.

CLICK HERE for more information on getting the correct water pressure. 

Is the water line connected to a water supply and fully turned on?

Make sure the water supply is properly connected to a cold water supply and the water shutoff valve is fully opened. 

Check to make sure there are no kinks in the water supply line. A kink in the line can reduce water flow. Straighten the water source line to restore adequate water flow and pressure. To help reduce the chances of a pinched water line, do not push the refrigerator too far back against the wall or cabinet.

Are you using a reverse-osmosis system?

Connecting a refrigerator to a reverse-osmosis system could also lower the water pressure to the refrigerator, which will result in thin ice cubes or low ice production. 

CLICK HERE for more information on using a reverse-osmosis system.

Does your water filter need to be replaced?

It is recommended that the water filter be replaced every 6 months when the indicator light comes on,  or as needed.  A clogged water filter can cause several issues including low or no ice production.  Replacing your water filter regularly will also help reduce the amount of containments in the water supply.

Was the water system flushed after filter installation or replacement?

Flushing the system is needed every time the filter is changed or once the refrigerator is installed to the water supply line for the first time.  Air in the water system can cause several issues including low or no ice production. 

CLICK HERE for more information on how to flush the water system.

CLICK HERE to watch a video on how to flush the water system.

Is the water filter installed correctly?

If the water filter is incorrectly installed it can reduce the water flow to the ice maker, which will cause thin ice cubes or low ice production. 

CLICK HERE for additional information on how to install your water filter. 

Is the water filter damaged?