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Product Help | Whirlpool

Leaking from Dispenser - Side by Side Refrigerator

Possible Solution

Is the dispenser drip tray full?

There is an insert in the dispenser drip tray. The insert can be removed from the drip tray to carry to the sink to empty or clean.  If the dispenser tray is full of water, it may leak or spill down the front of the refrigerator. 

To remove the drip tray, push down on the rear edge of the insert to tilt up the front edge, and pull dispenser tray out.

Are there residual ice shavings in the ice chute?

Check the ice chute for ice shavings and pieces. Ice shavings and pieces that get caught in the chute will eventually start to melt, and some dripping could occur if using crushed ice, clear ice chute by dispensing 8-10 ice cubes after dispensing crushed ice to prevent ice shaving build up.

Was the glass held under the dispenser long enough?

A few drops of water will dispense after releasing the dispenser lever.  Hold the glass under the dispenser for 2 to 3 seconds after the dispenser lever has been released. 

Is there a loose water connection?

Check for water at the bottom of the refrigerator compartment, hinge area, or by household connection in the back of the product.  A loose water connection could cause the water dispenser to drip occasionally or continuously. 

Was the water system flushed after the filter was replaced?

Flushing the system is needed every time the filter is changed or once the refrigerator is installed to the water supply line for the first time.  The air in the water system may cause dripping at the dispenser or small/hollow ice cubes. 

CLICK HERE for more information on how to flush the water system.

Is the water filter damaged?

  • Remove the filter and inspect it for cracks or damage.
  • Be sure the O-rings are still in place.
  • If the filter is cracked or damaged, replace the filter with a new one.


Still need help? Contact us or schedule service.

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