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Product Help | Whirlpool

Leaking from the Ice Maker - Side by Side Refrigerator

Possible Solutions

Is the water filter installed correctly?

If the water filter is incorrectly installed, it can reduce the water flow to the ice maker, which will cause small ice cubes or low ice production. 

CLICK HERE for additional information on how to install your water filter. 

Is there a loose water connection?

Check for water at the bottom of the refrigerator compartment, hinge area, or by household connection in the back of the product.  A loose water connection could cause the water dispenser to drip occasionally or continuously. 

Is the water filter damaged?

  • Remove the filter and inspect it for cracks or damage.
  • Be sure the O-rings are still in place.
  • If the filter is cracked or damaged, replace the filter with a new one.

Does the water filter need to be replaced?

It is recommended that the Whirlpool water filter be replaced every 6 months, when the indicator light comes on, or as needed. Replacing your water filter regularly helps to ensure a continual supply of cleaner, fresh-tasting drinking water. Depending on your usage and water quality, it may need to be changed more frequently.  A clogged or incorrectly installed water filter can reduce the water flow to the ice maker and dispenser, potentially causing low ice production and a slowed water flow. Whirlpool recommends using everydrop® water filters. Find the right replacement filter for your refrigerator, and make the simple switch for clean water year-round.

Take a look at Does the Water Filter Need to be Replaced?

Was the water filter flushed?

Flushing the system is needed every time the filter is changed or when it is first installed. Flushing your refrigerator water filter is a key step that reduces excess air, prepares the filter for use, and removes excess carbon. Air in the water system may cause dripping at the dispenser, small or hollow ice cubes, or a cloudy appearance in the water quality.  The amount of water needed to flush the water filter varies depending on the specific filter.  Some filters require 1, 2, or 4 gallons to be dispensed for a proper flush; refer to the water filter's instructions for specific guidelines.

Review How to Flush the Water System in a Refrigerator for more information. 

 

Still need help? Contact us or schedule service.

Please contact us or click below to make an appointment from our preferred list of service providers for service on your appliances.

Interested in purchasing an Extended Service Plan?

Please click below to learn more on how you can save up to 25% on New Appliance Extended Service Plans within 30 days of your appliance purchase.

United States

 

Still need help? Contact us or schedule service.

Please contact us or click below to make an appointment from our preferred list of service providers for service on your appliances.

Interested in purchasing an Extended Service Plan?

Please click below to learn more on how you can save up to 25% on New Appliance Extended Service Plans within 30 days of your appliance purchase.

United States

 

 

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