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Product Help | Whirlpool

Air Filter Installation - Side by Side Refrigerator

Possible Solutions

What does the Air Filter do?

Freshflow™ Airfilter is 15 times more powerful than baking soda at reducing common food odors inside the refrigerator. On some models, your refrigerator's accessory packet includes a Freshflow™ Airfilter, which must be installed before use. The air filter is located on the rear wall near the top of the refrigerator compartment.  It is recommended that the air filter be replaced every 6 months.

How do you install the Air Filter?

Install the air filter behind the vented door, located on the rear wall near the top of the refrigerator compartment.

CLICK HERE for the full installation instructions

Do I remove the foam block? 

On some models, when the air filter cover is removed, a foam block will have adhered to the cover.  This foam block helps with air movement and direction and is not to be removed.  

On some models, when the air filter cover is removed, a foam block will have adhered to the cover.  This foam block helps with air movement and direction and is not to be removed.  

How to reset the indicator light?

After replacing the Freshflow™ Airfilter, the air filter status will need to be reset. Directions for resetting the status will vary by model number, we recommend referencing the Owner's Manual for specific models instructions. 

To Reset the Air Filter:

  1. Press and hold the AIR FILTER button for 3 seconds.
  2. The filter icons will turn off. When the system is reset, the air filter icon will return to its BLUE color, and “Replace Filter” will disappear from the control panel. 

The below are the different stages you will see on the air filter display:

  • GOOD - The air filter icon on the control panel lights up in BLUE.
  • ORDER a replacement - The air filter icon on the control panel lights up in YELLOW.
  • REPLACE air filter - The air filter icon on the control panel lights up in RED and “Replace Filter” will appear.
  • EXPIRED - The air filter icon lights up in RED and “Replace Filter” flashes on the control panel.

NOTE: At any filter status, pressing and holding the AIR FILTER button for 3 seconds will reset the air filter status to Good and the air filter icon will turn off.

Still need help? Contact us or schedule service.

Please contact us or click below to make an appointment from our preferred list of service providers for service on your appliances.

Interested in purchasing an Extended Service Plan?

Please click below to learn more on how you can save up to 25% on New Appliance Extended Service Plans within 30 days of your appliance purchase.

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Still need help? Contact us or schedule service.

Please contact us or click below to make an appointment from our preferred list of service providers for service on your appliances.

Interested in purchasing an Extended Service Plan?

Please click below to learn more on how you can save up to 25% on New Appliance Extended Service Plans within 30 days of your appliance purchase.

United States

 

This Freshflow™ Airfilter keeps pollutants out of your refrigerator while allowing air to actively pass through the filter. Made from carbon-based material that reduces common food odors, it's 15 times better than baking soda at eliminating odors. Visit the  Freshflow™ Airfilter page to purchase. 

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