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Product Help | Whirlpool

Not Making Ice - New Installation - Top Freezer Refrigerator

Possible Solutions

New Installation? 

Wait 24 hours after ice maker installation for ice production to begin. Wait three days for full ice production.

Is the water filter installed correctly? 

If the water filter was just replaced or installed, ensure the filter was installed correctly.  If the water filter is not seated properly, it can cause; no or low ice production and water not dispensing properly.  Try removing the water filter and re-installing it. 

CLICK HERE for information on how to replace the water filter

Was the water system flushed after filter installation or replacement?

Flushing the system is needed every time the filter is changed or once the refrigerator is installed to the water supply line for the first time.  The air in the water system can cause several issues, including low or no ice production. 

Is the Ice Maker installed correctly?

CLICK HERE for a video on how to install the ice maker properly

Is there a kink in the water supply line?

A kink in the water source line can reduce water flow. Straighten the water source line to restore adequate water flow and pressure. To help reduce the chances of a pinched water line, do not push the refrigerator too far back against the wall or cabinet.

Is the ice maker turned on?

Check to make sure the ice maker is turned "on."  For instructions on turning the ice maker "on" and "off," please see reference the Owner's Manual.

Do more with fresh, filtered water

Our convenient water filters reduce contaminants to provide refreshing hydration and limitless inspiration—right from your refrigerator. To purchase an EveryDropTM water filter, visit your local retailer or visit EveryDrop online.

Home | Everydrop Water

Still need help? Contact us or schedule service.

Please contact us or click below to make an appointment from our preferred list of service providers for service on your appliances.

Interested in purchasing an Extended Service Plan?

Please click below to learn more on how you can save up to 25% on New Appliance Extended Service Plans within 30 days of your appliance purchase.

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