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Whirlpool Home Appliances

Odor or Smell

Possible Solutions

Have you performed the "Clean Washer" cycle, or has the "Clean Washer Cycle Reminder" message flashed?

Clean Washer Cycle Reminder

The Clean Washer with affresh® message will flash at the end of a wash cycle when the washer has run 30 wash cycles. This is a reminder to run the Clean  Washer with affresh® cycle. If the Clean Washer with affresh® cycle is not run, the message will stop flashing at the end of a wash cycle after running three more regular wash cycles. After 30 more wash cycles are completed, the Clean Washer with affresh® message will again flash at the end of a wash cycle as a reminder.

Radiant New Clean Washer Reminder.jpg

Cleaning the Inside of the Washer/Dryer

This washer/dryer has a special cycle that uses higher water volumes in combination with affresh® Washer Cleaner to thoroughly clean the inside of the washer/dryer.

Begin procedure
Clean Washer with affresh® Cycle Procedure (Recommended for Best Performance):
    a. Open the washer/dryer door and remove any clothing or items.
    b. Use an affresh® Machine Cleaning Wipe or a soft, damp cloth or sponge to clean the inside door glass.
    c. Add an affresh® Washer Cleaner tablet to the washer drum.
    d. Do not add the affresh® Washer Cleaner tablet to the bulk dispenser.
    e. Do not add any detergent or other chemical to the washer/dryer when following this procedure.
    f. Close the washer/dryer door.
    g. Select the Clean Washer with affresh® cycle.
    h. Select the Tumble Fresh™ option to help dry the washer/dryer interior after the cycle is complete.
    i. Touch the START/PAUSE button to begin the cycle.

Description of Clean Washer with affresh® Cycle Operation:
    1. Do not run this cycle with a load. Doing so could damage the items.
    2. After the cycle is complete, leave the door open slightly to allow for better ventilation and drying of the washer/dryer interior.

NOTE: The washer/dryer remembers your last option selection and will use it for future wash cycles until you deselect that option.

affresh® cleaners are available at many retailers. Find one here.

NOTE - Do not use liquid chlorine bleach in the All-In-One Washer and Dryer. Oxygenated Bleach (such as Oxi Clean) is safe to use in the All-in-One Washer and Dryer.

Are you using High Efficiency (HE) detergent in your washer?

Use of non-HE detergent can cause a film residue, which can result in odor or smell.  Always use the detergent manufacture's recommended amount of detergent.

CLICK HERE for more information on the importance of using HE detergent

Have you Cleaned the Drain Pump Filter?

It is recommended that the Drain Pump Filter be cleaned at least every 6 months for best performance. See "Cleaning and Maintenance" symptom above for more information about cleaning the Drain Pump Filter.

affresh® cleaners are available at many retailers. Find one here.


Still need help? Call or schedule service.

You may need assistance from a qualified technician. Call 1-866-698-2538 or click below to schedule an appointment.




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