Have you cleaned the Drain Pump Filter?
See information on cleaning the Drain Pump Filter in the Cleaning and Maintenance section listed above.
Is the inlet hose secure?
Check to see if water is coming from where the inlet hose is connected to the washer and to the house water supply. Make sure that both ends contain the hose washers. Make sure that all the connections are tight.
Is the drain hose loose? Are there signs of the household drain backing up?
Make sure that the household drain is not backing up. Check for blocked drains. The sink and drainpipe must be able to carry away no less than 17 gallons (64 L) of water per minute. If clogged or slow, the water can back up out of the drainpipe or sink.
Check the household plumbing (laundry tub, faucets, drainpipe, hot water heater and water pipes) for leaks.
CLICK HERE for more information on proper drain hose installation
Did you add more clothing after the washer cycle started?
Most people use the highest water level available on this style washer. By adding clothing to the washer after the cycle has started, the water level may rise higher than what it is supposed to be. This could allow water to flow over the inner tub, and onto the floor underneath the washer. Never add more than 1 or 2 small items to a wash that has already started, when using the highest water level setting.
Still need help? Call or schedule service.
You may need assistance from a qualified technician. Call 1-866-698-2538 or click below to schedule an appointment.