Is the freezer running?
Check to see if the freezer is turned on and is running. If the freezer is running and turned on the indicator lights should be illuminated. The indicator lights will vary by model, so check your "Use and Care Guide" for specific information. If the freezer is too warm, but it is running, try changing the temperature setting to a lower temperature.
If you would like to download or view product literature for your appliance, please visit our Manuals and Literature page.
Has a large amount of food been added to the freezer?
Adding a large amount of food warms the freezer. It can take several hours for the freezer temperature to stabilize after adding large quantities of unfrozen food.
IMPORTANT: Before the first use, allow the freezer to cool 6 to 8 hours before filling with frozen food. Let the freezer cool overnight before adding large amounts of unfrozen food. Do not add more than 2 to 3 pounds (0.907 to 1.360 kg) of unfrozen food per cubic foot of freezer space.
Still need help? Call or schedule service.
You may need assistance from a qualified technician. Call 1-866-698-2538 or click below to schedule an appointment.