Is the Drain hose extending more than 4.5" (113 mm) into the drainpipe?
The drain hose may be too far down inside the drainpipe (standpipe) or laundry tub. Drained water can siphon back into the washer if the drain hose extends too far. Make sure that the drain hose does not extend more than 4.5" (113 mm) into the drainpipe or laundry tub. Using the U-shape drain hose form (as described in the Installation Instructions), will provide the correct length of drain hose in the drainpipe or laundry tub.
Maximum height for drain hose is 49" from the bottom of the washer.
Is the Drain hose taped onto the drainpipe or top of the drainpipe covered in tape?
Do not seal the drain hose into the drainpipe with tape. The drain hose should be loose, yet secure. There must be a gap between the drain hose and the drainpipe to allow air to flow through. The air gap will break the suction. This will prevent water from continuously being sucked out of the machine (siphoning) as it fills.
Still need help? Call or schedule service.
You may need assistance from a qualified technician. Call 1-866-698-2538 or click below to schedule an appointment.