Why is the light not on?
If the connection light indicator is not on, it means the appliance is not connected to the home network or router. Make sure the appliance is powered on and in an active state by pressing the "Power" button. The connection light only comes on when the appliance is powered on.
How to connect to WiFi
Now that you have downloaded the app, created and verified your account it is now time to connect your appliance. There are a couple of methods that can be used, we recommend following the instructions found in the app. The app will walk you through every step of the process and get your appliance connected to the wireless network in your home. If you are having trouble connecting your appliance, through the app, an alternate connection is listed below.
Alternate Connection Methods
This manual connection method can be completed from your mobile device, laptop or desktop computer.
- Open the WiFi settings screen
- Look for a network named similarly to WP_11_22_33_44_55_66. This number will match the MAC ID on your SAID label.
- Connect to this network. When prompted, the network password will be the SAID number.
- Open a web browser
- Go to the address 192.168.10.1
- A page should appear allowing you to select or enter your home network name and password
- If your home network name does not show in the list close the browser and try again
- or manually enter the home network name
- NOTE: The home network name and passwords are case sensitive
- Verify the appliance is connected, the connection indicator light will be solid (this could take up to a minute to connect to the router).
- Open the app and add the appliance to your account
- Click on "+" sign, "No Appliances" or go to settings "Add Appliance"
- Click on "Appliance already connected to WiFi? Register Appliance" this link is located under the "Let's Go" button, on the bottom of the screen.
- Enter the SAID information. This information can be captured by either manually entering the SAID or by taking a picture of the QR code, located on the appliance. If you are having problems using the QR code, see "QR code not working" in this troubleshooting guide.
- Click on the "Next" button
- Click on the "Finish" button to complete the registration process
If you need help with your connected appliance please1-866-333-4591.
Still need help? Call or schedule service.
You may need assistance from a qualified technician. Call 1-866-698-2538 or click below to schedule an appointment.