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Whirlpool Home Appliances

Both Compartments

 Possible Solutions

Did the power recently go out? 

The Power Outage indicator (on some models) lets you know if the power supply to the refrigerator has been off and the freezer temperature has risen.

The control panel display will read “Power Outage” and an alert tone will sound 3 times. Touch any button to stop the tone, and touch any button again to turn off Power Outage icon. Once the power outage has been confirmed, “Power Outage” icon will disappear and the display will return to the Home screen.

Do the condenser coils need to be cleaned? 

There is typically no need for routine condenser cleaning in a normal home operating environment. However, if the environment is particularly greasy or dusty, or there is significant pet traffic in the home, the condenser should be cleaned every 2 to 3 months to ensure maximum efficiency. Refer to the Use and Care Guide for additional information on cleaning the condensers for your specific refrigerator model. Some models do not require the condenser coils to be cleaned and other models can only be cleaned by a certified technician.

CLICK HERE for additional information on cleaning the condenser coils

Is the cooling function turned On?

If the Refrigerator is not cooling properly, check to make sure the Refrigerator is turned on. Some Refrigerators need to be manually turned back on after a power outage or power surge. The Refrigerator could also accidentally be turned off during routine cleaning.

For Information on how to turn the Refrigerator Off and On, please see your Use and Care Guide for specific information on your model.  

If you would like to download or view product literature for your appliance, please visit our Manuals and Literature page.

Are the controls set correctly for the surrounding conditions? 

Temperature controls are preset at the factory to the "mid setting" which should be correct for normal household use. The controls are set correctly when beverages are as cold as you would like.

  • If you need to adjust the temperature, wait at least 24 hours between adjustments and then recheck the temperature. 
  • To make the Refrigerator colder, adjust the control to the next higher setting. To make the Refrigerator less cold, adjust the control to the next lower setting. 
  • Repeat this process until the desired temperature is reached

NOTE: Since control panels vary by Refrigerator type, please see your Use and Care Guide for specific information on your model.

If you would like to download or view product literature for your appliance, please visit our Manuals and Literature page.

Is the refrigerator located next to a heat source?

It is recommended that you do not install the refrigerator near an oven, radiator, or other heat source. Doing may cause the refrigerator to not cool properly. For best performance, do not install the refrigerator behind a cabinet door or block the base grille.

CLICK HERE for more information on proper location requirements

Is the refrigerator located in a garage?

This refrigerator is designed for indoor, household use only.  It is intended for use in a location where the temperature ranges from a minimum of 55°F (13°C) to a maximum of 110°F (43°C).  Operating the refrigerator outside of the recommended temperature range may result in improper temperatures, temperature fluctuation and/or the refrigerator to not operating at peak performance. 

Is the refrigerator in "showroom" or "demo" mode?

This mode (on some models) is used only when the refrigerator is on display in a retail store. The interior lights will turn on but the refrigerator and freezer sections will not cool.  

If you unintentionally turn on Showroom mode, the word “Showroom” will light up on the display (on some models).  The sequence for exiting showroom mode varies by model, so please refer to your Use and Care Guide.  

If you would like to download or view product literature for your appliance, please visit our Manuals and Literature page.

 

 

Still need help? Call or schedule service.

You may need assistance from a qualified technician. Call 1-866-698-2538 or click below to schedule an appointment.

 

 

 

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